Frequently Asked Questions

We want to ensure you’re fully informed, not only before, but also after your purchase, that’s why we’ve created a comprehensive set of Frequently Asked Questions. We’re always adding to this list, therefore if you can’t find the answers to your questions, please get in touch – we’ll happily assist as required.

 

Shopping

How do I find things on your site?

We’ve categorised our offerings, therefore you may wish to start browsing our site via the top main category bar, for example, HAMMOCKS.  You can then select the type of hammock you’re interested in, for example, SINGLE and view in the order of your preference, such as your preferred colour or in price order.

You may wish to review our best sellers listed on our main page as a sound starting place.

Alternatively, if you know the brand or product, our search tool is also available as a magnifying glass and the icon is located at the top right hand side of our site.

What should I do if I can’t find what I’m looking for?

Please contact us and we’ll be happy to assist you in your search.

I’ve never bought a hammock before, how do I know what to buy?

We strongly recommend you read our Hammock Buyer’s Guide prior to buying your first hammock.

How do I know what accessories I need to buy with my hammock or hanging chair?

Everyone’s different therefore it depends on what’s available to you with regards to trees, walls and so on. We strongly recommend you read paragraph 5 of our Hammock Buyer’s Guide and contact us if still unsure. We’ll happily help you out.

Order

How Can I Place and Order?

• Order online: When you find a product you wish to buy, simply click the ADD TO CART feature listed below the price. You can return and continue shopping or checkout via PayPal or the secure checkout feature. Complete the shipping address and continue by inserting your payment method and complete your order.
• Order by phone: Call and our staff will help you place your order based on your individual needs.
• Order by e-mail: If you want to place your order through email, send us a message to Sales@WeDoHammocks.co.uk and one of our staff members will get back to you quickly with a total price including tax and shipping. Please include the product and any options or upgrades that you might require.

When will I be contacted to confirm my order?

Following your order being placed, we’ll send you an email to confirm it’s in our system. We’ll ensure your order is prepared and ready for dispatch using one of our express carriers.

Payment

Is your site secure?

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. We follow all PCI-DSS requirements and implement additional generally accepted industry standards.

For more information regarding PCI compliance please visit PCI Security Standards Council.

What different methods of payment do you accept?

We accept American Express, Apple Pay, Master Card, PayPal and Visa

Why do you need my email address to process my order?

Policy requires us to ensure you’re kept up-to-date regarding anything you purchase from WeDo Hammocks. We require an email address in order to do this, but please don’t worry, we’ll never pass on your email address to a third party therefore can guarantee your online security.

Delivery

How long will delivery take?

Please refer to our delivery policy.

How can I track my order?

In most cases, you’ll receive tracking information regarding your delivery; please refer to our delivery policy for further information.

Do you offer free delivery?

Yes, absolutely.

Can my order be delivered on a specific date?

Please refer to our delivery policy.

Refunds

Can I return something I’ve bought?

Absolutely, we want you to purchase with confidence, therefore offer a significantly extended hassle-free full refund on everything, irrespective of your reason for return. Please review our returns and refunds policy for further information.

What do I do if I change my mind after purchase?

Absolutely, please review our returns and refunds policy for further information.

Can I cancel my order?

Absolutely, please review our returns and refunds policy for further information.

Social media and e-mail

How safe is my email address?

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. All customer information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.

Do you send spam emails to me after purchase?

No. We’ll only email if we have a great deal to offer you; we have no aspiration to become another useless email received far too frequently. We’re sure you’ve enough of those!

Do you share my email address with a third party without my consent?

Absolutely not.

How can I share a product I like on social media?

Underneath the images for each product on our site, lists the share icons for various social media. We implore you to share our offerings and like our Facebook page as it ensures we can reduce our marketing costs and continue to price competitively.

Why should I subscribe to the newsletter?

We intend to draft a short newsletter informing of savings, offers, competitions, useful tips and the charitable endeavours made by us and our partners. Discounts for new products launched will also be offered via these means.

Can I unsubscribe to the newsletter?

Yes, absolutely.

Contact

How can I contact you?

Please contact us by any means listed in our contacts page.